Benefits of Hiring a Virtual Assistant &

frequently asked questions

YOUR RETURN ON INVESTMENT

For Hiring a Virtual Assistant

Most Popular Questions

Do you work for clients internationally?

I am located in South Africa but am open to international clients. Please note that I always retain my South African business hours.

How would the invoicing work if I retain your services?

I bill all my clients upfront. Should you choose to work with me on a monthly basis I invoice by the 1st of the new month.

Can you take calls for me?

Please note that I do not offer reception type functions, so I do not answer client calls, I am however able to assist your clients via email communication.

How do your retainer packages work?

I offer 15, 35, 45, 65, 85, and 125-hour packages. It is completely up to you to determine which package would best fit your needs. There is an option to upgrade should that be needed.

What happens if I don't use some of the hours in a month?

Please note that I do not roll unused hours into the new month, it will be up to the client to utilize all the hours from the package every month.

How do I choose my services?

The first step is to visit my Services page to discover which tasks you would like me to assist you with. Then determine how many hours you would like me to assist you with those tasks.

How do you track my retainer hours?

I use an online system to track the number of hours I spend for you throughout the month. Therefore, I will always be on top of how many retainer hours are left each month.

What is the difference between a VA and a PA?

A Personal Assistant is a salaried employee who works in an employer's office. A Virtual Assistant is a remote administrative and secretarial contractor who works from her own remote location, for various clients.

Will you be handling my work or someone else?

I will be the only Virtual Assistant dedicated to your tasks.

Is there an option for long-term work?

Absolutely! In actual fact that is my goal, to have long-term relationships with my clients, where we can build your business together.

I am here to help you

I always welcome questions. I am here to help you. Should you want to find out more about working with me in your small business, I am waiting to hear from you. Please click the button below to contact me. I look forward to chatting with you.

Cape Town | South Africa | International Clients Welcome
+27(0) 72 947 7181 | alta@altasvasolutions.com